Rise & Shine



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Privacy Policy - Rise & Shine Window Cleaners

Effective from: 31st January 2013

We are committed to safeguarding the privacy of our website visitors; this policy sets out how we will treat your personal information.

Our website uses cookies. We will ask you to consent to our use of cookies in accordance with the terms of this policy when you first visit our website.

(1) Credit

This document was created using an SEQ Legal template.

(2) What information do we collect?

We may collect, store and use the following kinds of personal information:

(a) information about your computer and about your visits to and use of this website (including your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation;

(b) information relating to any purchases you make of our services;

(c) information that you provide to us when you submit any form on our website;

(d) any other information that you choose to provide us with.

(3) Cookies

A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server. This enables the web server to identify and track the web browser.

We may use "session" cookies, "persistent" cookies and “remarketing” cookies on the website. Session cookies will be deleted from your computer when you close your browser. Persistent cookies and remarketing cookies will remain stored on your computer until deleted, or until they reach a specified expiry date.

We will use the session cookies to: keep track of you whilst you navigate the website and to prevent fraud and increase website security. We will use the persistent cookies to enable our website to recognise you when you visit and to keep track of your preferences in relation to your use of our website. Remarketing cookies are used as part of our remarketing activities with Google, to help provide you with relevant advertisements as you browse the Internet. As part of these activities, remarketing cookies may record your visits to our website. Such cookies will then be used to show you advertisements on other websites. You can opt-out of Google remarketing cookies by visiting Google's Privacy Pages.

We use Google Analytics to analyse the use of this website. Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users' computers. The information generated relating to our website is used to create reports about the use of the website. Google will store this information. Google's privacy policy is available at: http://www.google.com/privacypolicy.html

Most browsers allow you to reject all cookies, whilst some browsers allow you to reject just third party cookies. For example, in Internet Explorer (version 9) you can refuse all cookies by clicking "Tools", "Internet options", "Privacy", and selecting "Block All Cookies" using the sliding selector. Blocking all cookies will, however, have a negative impact upon the usability of many websites.

(4) Using your personal information

Personal information submitted to us via this website will be used for the purposes specified in this privacy policy or in relevant parts of the website.

We may use your personal information to:

(a) administer the website;

(b) supply you with the services detailed on the website;

(c) send invoices to you, and collect payments from you;

(d) send you general (non-marketing) communications;

(e) send you marketing communications relating to our business we think may be of interest to you, by post or by email or similar technology (and you can inform us at any time if you no longer require marketing communications);

(f) deal with enquiries and complaints made by you relating to the website;

(g) keep the website secure and prevent fraud;

(h) verify compliance with the website’s terms of use

We will not provide your personal information to any third parties except as detailed in this privacy policy or where required by law.

(5) Security of your personal information

We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information. We will store all the personal information you provide on our secure (password and firewall-protected) servers.

You acknowledge that the transmission of information over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.

(6) Policy amendments

We may update this privacy policy from time to time by posting a new version on our website. You should check this page occasionally to ensure you are happy with any changes.

(7) Your rights

You may instruct us to provide you with any personal information we hold about you.

You may instruct us not to process your personal information for marketing purposes [by sending an email to us]. In practice we will usually provide you with an opportunity to opt out of the use of your personal information for marketing purposes. All marketing emails will contain a link through which you can opt-out of all future email-marketing.

(8) Third party websites

The website contains links to other websites. We are not responsible for the privacy policies or practices of third party websites.

(9) Updating information

Please let us know if the personal information which we hold about you needs to be corrected or updated.

(10) Contact

If you have any questions about this privacy policy or our treatment of your personal information, please send an email to info@rise-and-shine.co.uk or a letter to Rise & Shine Window Cleaners, 50 North Road, London, W5 4RZ.